Your privacy matters to bw99. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information.
Last Updated: January 2025These six commitments summarise how bw99 handles your personal data. The full policy details follow below.
bw99 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you — bw99 uses it only to operate the platform and improve your experience.
All personal data stored by bw99 is encrypted using industry-standard protocols. Payment details, identity documents, and account credentials are stored in secured environments with strict access controls and regular security audits.
bw99 gives every registered player the right to access, correct, and request deletion of their personal data. You can submit a data request at any time by contacting bw99 support, and we will respond within a reasonable timeframe.
bw99 only collects the personal data that is genuinely necessary to operate the platform, process payments, verify identity, and comply with legal obligations. We do not collect data speculatively or beyond what is needed for a specific purpose.
bw99 does not store full payment credentials on its own servers. All bKash, Nagad, and Rocket transaction data is processed through the respective payment provider's secure infrastructure. bw99 retains only the minimum transaction reference data required for account management.
When bw99 updates this Privacy Policy, registered players are notified via email or an in-platform message. The updated policy is published on this page with a revised effective date. bw99 will never make material changes to how your data is used without informing you first.
This Privacy Policy applies to all personal data collected by bw99 through its website, mobile application, and any related services. By registering a bw99 account or continuing to use the platform, you confirm that you have read and understood this policy.
bw99 ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our services. This Privacy Policy explains how bw99 collects, stores, uses, and shares personal data in connection with the operation of the bw99 online gaming platform.
We understand that privacy is important to our players in Bangladesh. When you trust bw99 with your personal information, we take that responsibility seriously. This policy is written in plain language so you can clearly understand what happens to your data — no confusing legal jargon, just straightforward answers.
This policy should be read alongside the bw99 Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and bw99. If you have any questions about this policy that are not answered here, please contact bw99 support directly.
bw99 collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information received from third-party payment and verification providers.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Mobile number, email address | Registration form, account settings |
| Financial Data | bKash / Nagad / Rocket account reference, transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, browser, operating system | Automatically via platform access |
| Usage Data | Games played, bets placed, session duration, login times | Automatically via platform activity |
| Communications Data | Support chat logs, email correspondence | Customer support interactions |
bw99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.
bw99 uses the personal data it collects for the following specific purposes:
bw99 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.
bw99 processes your personal data on the following legal grounds:
bw99 does not sell your personal data. We share personal data only in the following limited circumstances:
All third parties who receive personal data from bw99 are required to handle it securely and in accordance with applicable data protection standards. bw99 does not permit third parties to use your data for their own marketing purposes.
bw99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
When personal data is no longer required, bw99 securely deletes or anonymises it so that it can no longer be linked to an individual player.
bw99 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include:
While bw99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong password and never share your login credentials with anyone.
In the event of a data breach that is likely to affect your rights or interests, bw99 will notify affected players without undue delay and take immediate steps to contain and investigate the incident.
bw99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. The following types of cookies are used on bw99:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using bw99, but some features may not function as intended. bw99 does not use cookies to serve third-party advertising.
As a bw99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact bw99 support with your request and we will respond promptly.
Request a copy of the personal data bw99 holds about you.
Request correction of any inaccurate or incomplete personal data.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Request that bw99 limits how it uses your data in certain circumstances.
Request your personal data in a structured, machine-readable format for transfer to another service.
Object to bw99 processing your data on the basis of legitimate interests, including for direct marketing purposes.
bw99 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If bw99 discovers that a minor has registered an account or provided personal data, the account will be closed immediately and all associated data will be deleted.
If you believe a minor has registered on bw99, please contact support immediately so we can investigate and take appropriate action without delay.
bw99 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When material changes are made, we will notify registered players via email or an in-platform notification before the changes take effect.
The updated policy will always be available on this page with a revised effective date at the top. We encourage you to review this page periodically so you stay informed about how bw99 protects your privacy. Your continued use of bw99 after any update constitutes acceptance of the revised policy.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how bw99 has handled your personal information, please get in touch with the bw99 support team. We are available 24 hours a day, seven days a week.
Email: [email protected]
You can also reach bw99 support via the live chat feature available on the platform after logging in to your account. All privacy-related requests will be acknowledged within 48 hours and resolved as quickly as possible.